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Ckerr
11-25-2008, 12:24 PM
So the beginning of the summer I needed help getting our power awning back in to get it to the dealer to get fixed.

Thanks to ya'll we got it rolled up and to the dealer. They replaced the motor.

Unfortunately, we're getting really good at rolling it in manually, securing it and returning to the dealer to get it fixed again. We've been through 2 more motors since June. And now it's broke again. This time not only will the motor not roll it in, but the awning also coming off the arm.

Does anyone have any ideas for dealing with a part that seems to be a lemon? We love the rest of our Fuzion, but the awning sucks! It's a Dometic if that helps.

mo21012
11-25-2008, 10:32 PM
No help here . but sorry you are having a problem! Maybe they need to replace the whole unit ???

Buddlite
11-26-2008, 06:19 PM
Ya'll got a lemon law out in TX? I'd be getting the name of the President of the company that built your rig and calling sending mail to him directly.

Try these phone Numbers and addresses
Mr. Cole Davis, President and CEO Keystone RV
Keystone RV Company
2642 Hackberry Drive
Goshen, IN. 46526
574) 535-2100
Our Switchboard Hours:
Monday through Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 3:00 PM
Eastern Standard Time

And for Dometic
Phone: 1-800-544-4881
E-mail: CustomerSupportCenter@DometicUSA.com (CustomerSupportCenter@DometicUSA.com)
Dometic
P.O. Box 490
Elkhart, IN 46515